Group Ordering FAQ
How do I create an order?
Find your Campus Manager. They’ll take it from there.
What is a Campus Manager?
Also known as a CM, they are basically your personal apparel secretary. They are a student on your campus, in your classes, and hanging out at the same local spots. They will work with you to facilitate your order and deliver happiness, one shirt at a time.
Do I have to fill out the quote?
You can, but your Campus Manager would also be happy to help. You can contact your Campus Manager here.
How do I create my art?
See above – it really is that easy. Leave the MS paint alone.
What is your minimum order quantity?
Typically 8, unlesss it’s an unusual item (think spirit jerseys or Wooleys). Think you have an order smaller than that? We suggest finding a few new friends. Buying someone a late nice slice of pizza usually seals the deal.
How much is my order going to cost?
Each unique order has a unique cost. So, after working out order details with your awesome Campus Manager, he or she will get back to you with a price — a price that is all-inclusive with no “hidden” costs that you will incur later.
Can members of my group pay individually?
Sure can! Just ask your CM to set up a Birdbank for your order.
Can I print on apparel that is not on your site?
If it can be printed on, we will do it. The end.
How quickly can I get my order?
Your order will be shipped in 7-9 business days after it closes. This does not include shipping time. We can usually help you out if you’re in a real hurry, too — just check with your CM.
Are you licensed with my college?
Chances are, yes. Your Campus Manager can let you know for sure.
Are you an offcially licensed Greek company?
If we were in a relationship, it would be Facebook official.
Where is my order?
Login here to view your order status.
Live Sales FAQ
What is your return policy?
Due to the custom nature of our products, we don’t offer the option to return or exchange (unless the incorrect size or item was received, or if your order arrived damaged, of course!). If you find yourself in this situation, please send an email including as much information as possible to firstname.lastname@example.org within 14 days of receiving your order. We would love to get this sorted out for you! We cannot accept returns or process refunds of any kind after 14 days of receipt, so be sure to check out your order as soon as you receive it!
When will I receive my order?
Since every order is custom made-to-order, we wait until all orders for a live sale are in before we begin production. Our orders are typically open for 2 weeks to allow for as many signups as possible! The closing date and expected turnaround time is listed on every ordering page, so you can get an idea of when to expect the order to actually go into production, as well as the date you can expect to be charged. Once an order has gone into production, it generally ships within 10 business days (Monday through Friday). Its delivery date will be based on your distance from us. You will receive a tracking number via email when your order ships, so you will be kept up-to-date in real time!
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express and Discover).
Do you charge my card right away?
We place an authorization, then charge your card after the project closes with the original price listed. The final price may be lower than the original price (depending on how many people sign up for the project). Both charges may show up for a period of time if your bank account is slow to update the pending charge, but don’t panic, we didn’t double-charge you.
What if I need to change my size/order/address?
You will receive a confirmation email with the project details when you sign up. The Live Sale Coordinator’s contact info will be included in that email, and that’s who you will want to contact if you need to change anything, or you can email email@example.com. Depending on if the project has gone into production or not, we may be able to change your order for you!
How can I track my order?
You will receive a UPS tracking number via email after our system processes the shipment. Please allow 48 hours for the tracking number to show any movement.
Can I order something if the project closed?
Unfortunately, we aren’t able to add additional items to closed orders. However, you can search for other open nationwide orders for your chapter if you follow this link: shop.universitytees.com/national. We’re sure there’s something else you’d love!
Will there be a reorder of this? I missed the closing date.
We’re so sorry that you missed the closing date! If you’re still interested in the item, contact the Live Sales Coordinator on the order. If there’s enough interest we can set up a reorder—so get your sisters on board!
I got an email saying that my order shipped, when should I be getting it?
We’re based out of Cleveland, Ohio so it will depend on how far away you live from us. Keep your eyes out for an email containing your tracking information to find out exactly when it will arrive. If you think it’s been a while since it’s been shipped, you can always check with the Live Sales Coordinator and they can give you further assistance.
What is included in the price that I see?
Short answer: Everything! The price includes the cost of the shirt, Greek and/or Collegiate Licensing and shipping. There are no hidden or surprise fees when you’re checking out.
I need to order a lot of shirts for my chapter! Is there a discount?
If you’re at a school where we have a Campus Manager, we can definitely connect you with them and they can get you set up with an order. If you don’t have a Campus Manager at your school, we can make sure that your chapter gets a deal on this order. Just make sure that 8 or more girls are interested and we can get you all set up—reach out to firstname.lastname@example.org.
Can I add multiple items from different projects to my order?
This is a feature that we will be adding very soon! In the meantime, you’ll have to check out on each order separately.
What I ordered isn’t what I received.
If you didn’t receive the product that you ordered (wrong size, color etc.), send an email including as much information as possible to email@example.com. We would love to get this sorted out for you!
I ordered the wrong size/my item doesn’t fit. Can I exchange it?
Unfortunately, we don’t offer the option to return or exchange due to the custom nature of our products. We strongly encourage customers to request a sizing chart from the Live Sales Coordinator or email firstname.lastname@example.org before ordering if there are any questions about size.
I never received my order.
Once a package’s status is updated to “Delivered,” there is nothing we can do as the sender in terms of locating it. You can reach out to your local post office and request information about where the item was delivered, and you may also want to check with neighbors/a front desk/ the mail office. It also might make its way back to us, in which case we will contact you to have it reshipped out.
*All sales are final and cannot be refunded or exchanged