What is your return policy?
Due to the custom nature of our products, we don’t offer the option to
return or exchange (unless the incorrect size or item was received, or if
your order arrived damaged, of course!). If you find yourself in this
situation, please send an email including as much information as possible
to firstname.lastname@example.org within 14
days of receiving your order. We would love to get this sorted out for
you! We cannot accept returns or process refunds of any kind after 14 days
of receipt, so be sure to check out your order as soon as you receive it!
When will I receive my order?
Since every order is custom made-to-order, we wait until all orders for a
live sale are in before we begin production. Our orders are typically open
for 2 weeks to allow for as many signups as possible! The closing date and
expected turnaround time is listed on every ordering page, so you can get
an idea of when to expect the order to actually go into production, as
well as the date you can expect to be charged. Once an order has gone into
production, it generally ships within 10 business days (Monday through
Friday). Its delivery date will be based on your distance
from us. You will receive a tracking number via email when your order
ships, so you will be kept up-to-date in real time!
What types of payment do you accept?
We accept PayPal, Venmo, and all major credit cards (Visa, MasterCard, American Express and
Do you charge my card right away?
We place an authorization, then charge your card after the project closes
with the original price listed. The final price may be lower than the
original price (depending on how many people sign up for the project).
Both charges may show up for a period of time if your bank account is slow
to update the pending charge, but don’t panic, we didn’t double-charge
What if I need to change my size/order/address?
You will receive a confirmation email with the project details when you
sign up. The Live Sale Coordinator’s contact info will be included in that
email, and that’s who you will want to contact if you need to change
anything, or you can email
on if the project has gone into production or not, we may be able to
change your order for you!
How can I track my order?
You will receive a UPS tracking number via email after our system
processes the shipment. Please allow 48 hours for the tracking number to
show any movement.
Can I order something if the project closed?
Unfortunately, we aren’t able to add additional items to closed orders.
However, you can search for other open nationwide orders for your chapter
if you follow this link:
We’re sure there’s something else you’d love!
Will there be a reorder of this? I missed the closing date.
We’re so sorry that you missed the closing date! If you’re still
interested in the item, contact the Live Sales Coordinator on the order.
If there’s enough interest we can set up a reorder—so get your sisters on
I got an email saying that my order shipped, when should I be getting it?
We’re based out of Cleveland, Ohio so it will depend on how far away you
live from us. Keep your eyes out for an email containing your tracking
information to find out exactly when it will arrive. If you think it’s
been a while since it’s been shipped, you can always check with the Live
Sales Coordinator and they can give you further assistance.
What is included in the price that I see?
Short answer: Everything! The price includes the cost of the shirt, Greek
and/or Collegiate Licensing and shipping. There are no hidden or surprise
fees when you’re checking out.
I need to order a lot of shirts for my chapter! Is there a discount?
If you’re at a school where we have a Campus Manager, we can definitely
connect you with them and they can get you set up with an order. If you
don’t have a Campus Manager at your school, we can make sure that your
chapter gets a deal on this order. Just make sure that 10 or more girls are
interested and we can get you all set up—reach out to
Can I add multiple items from different projects to my order?
This is a feature that we will be adding very soon! In the meantime,
you’ll have to check out on each order separately.
What I ordered isn’t what I received.
If you didn’t receive the product that you ordered (wrong size, color
etc.), send an email including as much information as possible to
email@example.com. We would
love to get this sorted out for you!
I ordered the wrong size/my item doesn’t fit. Can I exchange it?
Unfortunately, we don’t offer the option to return or exchange due to the
custom nature of our products. We strongly encourage customers to request
a sizing chart from the Live Sales Coordinator or email
ordering if there are any questions about size.
I never received my order.
Once a package’s status is updated to “Delivered,” there is nothing we can
do as the sender in terms of locating it. You can reach out to your local
post office and request information about where the item was delivered,
and you may also want to check with neighbors/a front desk/ the mail
office. It also might make its way back to us, in which case we will
contact you to have it reshipped out.