FAQs

Supply Chain Impacts

How could this impact my order?

For group orders, turnaround time and product availability is constantly being evaluated in order to provide the best custom apparel experience. We have updated our group order turn-around time to 10-12 business days to ensure order accuracy, but as stock changes we may be unable to fulfill your order in a typical, timely manner. If there are any stock changes that affect your order we will update you as quickly as possible to come to a resolution on your order. We ask for your patience and grace as we navigate this uncertain time. If you have any questions please contact your Campus Manager™ or email our Customer Experience Team.

What can I do to ensure I receive my order on time?

Due to these supply chain impacts, we strongly encourage you order at least 3-4 weeks before you need your order.


Group Ordering FAQ

How do I create an order?

Start a quote & we’ll be in touch to get an order started!

What is a Campus Manager™?

Also known as a CM, a Campus Manager™ is basically your personal apparel secretary. They are a student on your campus, in your classes, and hanging out at the same local spots. They will work with you to facilitate your order and deliver happiness, one shirt at a time.

How do I create my art?

Our immensely talented team of graphic designers can create exactly what you are imagining (it’s free with your order)! We also have a large gallery of designs you can use or find inspiration from. Start a quote to get started & we’ll be in touch!

What is your minimum order quantity?

The minimum number of pieces required to place an order is 12 (unless it’s a promo product; their minimum piece requirement ranges by product). Think you have an order smaller than that? The UTees Shop offers Greek (sorority and fraternity) and lifestyle apparel that you can order online today!

What is your return policy?

Due to the custom nature of our products, we don’t offer the option to return or exchange your custom order. If you ordered on The UTees Shop, please find our online shop return policy here. If the incorrect size or item was received, or if your order arrived damaged, we would love to sort this out for you as soon as possible. Please contact us including as much information as possible within 14 days of receiving your order. We cannot accept returns or process refunds of any kind after 14 days of receipt, so be sure to confirm your order as soon as you receive it.

How much will my custom order cost?

Each unique order has a unique cost. So, after working out order details with your Campus Manager™, he or she will get back to you with a price — a price that is all-inclusive with no “hidden” costs.

Can members of my group pay individually?

They sure can! Your Campus Manager™ will create a Bird Bank for your order - an online store that will collect every member’s information and payment individually.

What is a Bird Bank?

Bird Bank is an order collecting system. You will simply share an ordering link with your group where each member can sign up individually. The minimum number of signups required to have a Bird Bank created for your order is 12. We offer both group shipping and individual shipping so you can choose which delivery option is best based on your organization’s needs.

What if my Bird Bank doesn't meet the minimum required?

Your order will be canceled if the sign ups don’t meet our minimum quantity of 12. Don’t worry - we have other ways to purchase. The UTees Shop offers a wide range of options you can purchase today with no minimum for all Greek (sorority and fraternity) and lifestyle wear!

How quickly can I get my order?

You will receive your order 10-12 business days after it is checked out. If there are any stock changes that affect your order we will update you as quickly as possible. Please note, delivery times on orders being individually shipped may vary.

Are you licensed with my college?

Chances are, yes. Your Campus Manager™ can let you know for sure.

Are you an officially licensed Greek company?

University Tees is an officially licensed Greek company and proud of it!

Where is my order?

If your order was part of a group order and bulk shipped, login here to view your order status. Don’t have a login? Reach out to your Campus Manager™ for more info. If your order was individually shipped, you’ll receive an email as soon as your order ships with your tracking information. Didn’t receive your order? Contact our Customer Experience Team within 30 days of placing your order and we’d love to help you.


Terms of Service

Color Accuracy Statement

We have made every effort to display, as accurately as possible, the colors of our products that appear on our site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Order Accuracy Statement

Due to our efforts to verify the correctness of each order during the check-out process, we cannot be held responsible for any misspellings, design errors, or any other errors with an order once approved by the customer.

Cancellations

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.


*All sales are final and cannot be refunded or exchanged